- Mobility Walkers
- Health Bounce Rebounder
- Sensory Products/Special Needs
Once the order is processed, a paid invoice will be sent by email and a shipping notification sent by the end of the shipping day, which is usually same day or next day after receiving the order.
Orders are shipped via UPS Ground in the USA and FEDEX Ground in Canada to the address provided on the order. Any orders outside of the Continental US or Canada are not included in the $ 14.95 shipping and would need to be quoted separately.
Note that the amount charged for shipping is not the actual cost of shipping but is all that we charge you. If delivery of the shipment is refused, the actual delivery costs plus the return costs will be deducted from the refunded amount. The cost of shipping will vary depending on the location.
POLICY FOR RETURNS
If, in the extremely unlikely event that the Volaris rollator is not what you hoped it would be, you may return it within 3 days without a restocking charge as long as it is returned in the same condition it was received and it must be in the original box. (Call us if you need longer due to circumstances). Try it in your home - you will know right away whether this is the rollator for you. If you find that it is not what you hoped it would be, then you can return it prepaid to XLENT Care Products. Note that the shipping costs will vary depending on where you are shipping from.
Once received in our warehouse you will be notified and after inspection a refund less the original shipping charge will be reimbursed to you if the product is returned in the same condition as it was received. A refund transaction copy will be emailed to you. If it is not returned in the original condition a deduction from the refund amount may be applied.
Accessories may be returned within 30 days for a refund if unopened. A re-stocking fee of 10% will be applied for returned accessories (there is no restocking charge for the accessories if the rollator is being returned because it is not suitable).
HEALTHBOUNCE B POD AND XL B POD
The warranty is one year, parts only.
POLICY FOR RETURNS
The HealthBounce B Pod or the XL HealthBounce may be returned prepaid within 20 days, if unopened with strapping. There will be a 25% restocking. Contact us for return address instructions and authorization.